ORDERS AND SHIPMENTS

How much does shipping cost?

Shipping within Italy and the European Union is free on all orders over €200.For orders below €200, shipping costs €9.90 within Italy and €29 within the European Union.

Which payment methods do you accept?

The following payment methods are accepted:

• Paypal
• Google Pay
• Apple Pay
• Credit card (Visa, Mastercard and Maestro)

When will I receive my order?

Once your order has been confirmed and the parcel has been handed over to the courier, delivery takes 3–4 working days within Italy and 4–9 working days to other European Union countries. You will receive delivery status updates by email.These delivery times are generally met, except in the event of delays caused by circumstances beyond our control, such as courier strikes, peak periods during sales or promotions, and adverse weather conditions.

What should I do if the product I received is damaged or defective?

Please contact our customer service department by emailing info@capehorn.it

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a link to track your order.

How can I cancel my order?

To cancel your order, contact customer service promptly at info@capehorn.it

Which countries do you ship to?

We ship to Italy and all other European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia (Czech Republic), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

How can I change my delivery address?

Please contact our customer service department by emailing info@capehorn.it with your order number and new address.

My order hasn't arrived, what can I do?

Please contact our customer service department by emailing info@capehorn.it indicating your order number.

RETURNS, REFUNDS AND EXCHANGES

How long do I have to return the product?

We guarantee all our customers maximum transparency in the purchase process on the site. For this reason, if you are not satisfied with the product you received, you can exercise your right of withdrawal and return the product within 30 days of delivery.The first return is free of charge. Subsequent returns will be charged to the customer.

How can I make a return?

You can submit a return request directly through our website. Visit the EXCHANGES AND RETURNS section at the bottom of the page and follow the instructions provided.

When will I receive the refund?

We will verify and process returns within 14 days of receiving the package at our logistics hub. Once the return is accepted, the refund will be issued on the same payment method, and you will receive an email confirmation.

When will I receive the refund?

You can only make a size change and not a color change. To change the merchandise, make a return request and click on “SIZE CHANGE.”

ACCOUNT REGISTRATION - NEWSLETTER SUBSCRIPTION

How do I log in to my customer account?

Access this link with the e-mail you used to complete your order. Below, enter the 6-digit code that will be sent to the same e-mail address.

How do I sign up for the Cape Horn newsletter?

In the footer at the bottom of the page you will find the appropriate field in which to enter your e-mail address for newsletter subscription.

How do I unsubscribe from the Newsletter?

At the bottom of the newsletter you will always find the words “unsubscribe from this list.” You will simply click and complete the procedure to unsubscribe.

What do I do if the discount code provided with the newsletter subscription is not applied?

Please contact our customer service department via e-mail iinfo@capehorn.it.