Faq uat
ORDERS AND SHIPMENTS
How much does shipping cost?
Shipping is free for all purchases over €100. For lower amounts, shipping costs are €9.90.
Which payment methods do you accept?
The following payment methods are accepted:
- Paypal
- Google Pay
- Apple Pay
- Credit card (Visa, Mastercard and Maestro)
How many days will I receive my order?
Following the entrusting of the package to the carrier, delivery takes place throughout Italy in 3-4 working days and will be communicated by e-mail. Timelines are generally met, except for delays due to unforeseen circumstances such as courier strikes, peak work periods related to sales and promotions and weather events.
What should I do if the product I received is damaged or defective?
Please contact our customer service department by emailing info@capehorn.it
How can I fulfill my order?
Immediately after your purchase, you will receive a shipping confirmation email with an order tracking link.
How can I cancel my order?
To cancel your order, contact customer service promptly at info@capehorn.it
Which countries do you ship to?
We make shipments exclusively in Italy.
How can I change my delivery address?
Please contact our customer service department by emailing info@capehorn.it with your order number and new address.
My order hasn't arrived, what can I do?
Please contact our customer service department by emailing info@capehorn.it indicating your order number.
RETURNS, REFUNDS AND EXCHANGES
How long do I have to return the product?
We guarantee all our customers maximum transparency in the purchase process on the site. For this reason, if you are not satisfied with the product you received, you can exercise your right of withdrawal and return the product within 30 days of delivery.The first return is free of charge. Subsequent returns will be charged to the customer.
How can I make a return?
You can submit your return request directly through www.capehorn.it in the “EXCHANGE AND RETURNS” section at the bottom of the page. Then click the “FORM” link in the “1-RESPONSE” section of the menu.
When will I receive the refund?
We will verify and process returns within 14 days of receiving the package at our logistics hub. Once the return is accepted, the refund will be issued on the same payment method, and you will receive an email confirmation.
When will I receive the refund?
You can only make a size change and not a color change. To change the merchandise, make a return request and click on “SIZE CHANGE.”
ACCOUNT REGISTRATION - NEWSLETTER SUBSCRIPTION
How do I log in to my customer account?
Access this link with the e-mail you used to complete your order. Below, enter the 6-digit code that will be sent to the same e-mail address.
How do I sign up for the Cape Horn newsletter?
In the footer at the bottom of the page you will find the appropriate field in which to enter your e-mail address for newsletter subscription.
How do I unsubscribe from the Newsletter?
At the bottom of the newsletter you will always find the words “unsubscribe from this list.” You will simply click and complete the procedure to unsubscribe.
What do I do if the discount code provided with the newsletter subscription is not applied?
Please contact our customer service department via e-mail iinfo@capehorn.it.
